Locksmithing Solutions

Replacing My Lost Keys — What Is the Process?

If you’ve lost your keys, the process will depend on the type of key and the locking system you use:

1. Standard House or Office Keys

Simply visit one of our Ruswin retail stores, and our team can cut a new key while you wait.
If you’re unsure which key you need, bring a photo of the lock or door hardware and we can assist.

2. Restricted Keys

Restricted keys can only be ordered by authorised signatories for your system.
Here’s how to replace one:

1. Contact Ruswin or your nominated signatory.

2. We will confirm your authority to order.

3. Once approved, your replacement key will be cut and collected in-store.

This ensures your security system remains protected and controlled.

3. Lost All Keys?

If all keys have been lost, or you cannot access the property, we can help.
Our locksmiths can:
• Attend your site
• Re-open the lock
• Rekey or replace the lock if needed
• Provide new keys to suit

4. Vehicle Keys (where applicable)

For certain vehicles, we may be able to supply and program replacement keys. Contact your nearest store for availability.

My locks are damaged — how do I get them replaced?

If your locks are damaged, Ruswin can assess, repair, or replace them quickly. The process is simple:

Contact Ruswin

Contact your nearest Ruswin branch or call 1300 787 946.
We’ll arrange for a qualified locksmith to attend your home or business.

A restricted key is a specially controlled key system designed to prevent unauthorised copying.
Unlike standard keys, restricted keys cannot be cut at any locksmith or hardware store.

Here’s what that means for you:

1. Extra Security

Restricted keys can only be duplicated by the locksmith or company that manages the system.
This protects the building by ensuring keys can’t be copied without approval.

2. Only Approved People Can Order Keys

Your building will have nominated signatories—usually a building manager, body corporate, or authorised staff member.
Only they can approve and request new keys.

3. You’ll Need Authorisation

To get a replacement or additional key, you’ll need the authorised person (e.g., body corporate or building manager) to submit the order on your behalf or give written approval.

4. Identification & Records Are Required

Every key cut is logged for security.
You may be asked to show ID or follow your building’s approval process.

The process for replacing a car key depends on the type of key your vehicle uses. Here’s how it works:

1. Identify Your Key Type

Car keys can be:

• Standard non-transponder keys (older vehicles)

• Transponder keys

• Remote central locking keys

• Smart proximity keys / push-button start keys

If you’re unsure, we can help identify it.

2. Contact a Professional Automotive Locksmith

A qualified locksmith can:

• Cut a new key

• Program a transponder chip or remote (if required)

• Supply and code smart/proximity keys for many vehicle models

Locksmiths often provide faster and more cost-effective service than dealerships.

3. Provide Vehicle Details

To replace your car key, you’ll likely need to provide:

• Vehicle make, model, and year

• VIN (Vehicle Identification Number)

• Proof of ownership (e.g., registration or ID)

4. On-Site Assistance if Keys Are Lost

If all keys are lost, mobile technicians can often come to your location to:

• Unlock the vehicle

• Cut and program a new key on-site

5. Dealership Option

For some newer or specialty vehicles, you may need to go through the dealership.
A locksmith can advise you whether this is necessary.

Yes — Ruswin provides 24/7 emergency locksmith services across Queensland. Our stores are allowed Townsville, Rockhampton, Mackay, Mount Isa, Gladstone, Emerald and Cairns. 

Our licensed technicians are available day and night to assist with:

• Locked doors or lost keys

• Break-in repairs and urgent re-securing

• Faulty locks, jammed doors, or damaged hardware

• Emergency access to homes, businesses, and vehicles

Whether it’s after hours, on weekends, or during public holidays, our emergency team is ready to respond quickly and get your property secure again.

For immediate assistance, contact our 24/7 emergency line on 1300 787 946.