What hours are you open?

Here at Ruswin our emergency service means we are available 24 hours a day, 7 days a week, 365 days of the year.

Our retail showroom in Townsville is open Mon – Fri 8am – 5pm and Sat morning 8.30 – 12 noon.

Our retail showroom in Mount Isa is open Mon – Fri 8am – 5pm and Sat 9am – 12noon

Where are you located?

Ruswin has four strategic locations servicing most of regional Queensland.

Townsville and surrounding areas.

Mackay and surrounding areas.

Rockhampton and surrounding areas.

Mount Isa and surrounding areas.

We travel far and wide for our customers, so don't let distance or remoteness stop you from contacting us.

How long does it take to get a key cut?

We can reproduce a key in a matter of minutes, however this depends on a number of factors. So call us today so we can assist with your specific requirement.

Do you offer a seniors discount?

We welcome the seniors card and offer the following:-

  • 15% discount off retail displayed product and/or
  • Buy 1 house key and get one free

Can I make an appointment on line for someone to come to my house and quote on an alarm system?

Absolutely – please visit our website at www.ruswin.com.au select Contact us, and complete a Make an enquiry.  

We will be back to you to organise a suitable time.

Why have your alarm monitored?

There’s no point having an alarm system if nobody’s monitoring it. By keeping an eye on your alarms for you, Ruswin saves you the cost and hassle of employing an alarm monitor, and ensures that someone will always respond immediately in the event that the alarms are triggered. Many insurance companies also offer discounts on policies for properties with a monitored alarm system.

Can I get my car key replaced?

Let’s face it: there’s nothing worse than being locked out of your car, or losing your car keys and having no way in.Our specialist car locksmiths can help you get into your vehicle and can replace, program, and replicate car keys and remotes for almost any vehicle. Our trained technicians stay up-to-date with new, changing, and emerging car security technologies so we can offer you the latest advice and services. 

How do I apply for a job with Ruswin?

Visit the careers page at www.ruswin.com.au and apply on line today. You can even do this from your mobile device.

What is Alarm.com?

Get true peace of mind with better security and property awareness. Arm and disarm your system, and get email and text notifications all through your smartphone. Our Complete Smart Home Package will suit all of your security, video, energy management and home automation needs by allowing you to:-

* Get a visual notificaton and recorded clip when your kids get home from school

* Check up on your pets with live video when your at work

* Control your lights remotely from your mobile app

* Set rules so your lights turn off at sunrise and turn on at sunset

* Set a rule so your lights turn on when you get home and disarm your system

Can I get Safety Isolation Padlocks personalised?

Our high quality isolation locks come in a choice of eight colours, with 20 key head colours to help ensure they’re instantly recognisable. We can also personalise them further with engraving on both sides of each padlock.

Unlike sticker labels, engravings don’t fade and cannot be removed. Your lock’s engravings can be personalised with your company name, staff member’s details, or anything else. There’s space for 3 lines of text on both sides of your isolation locks, and each line can be up to 14 characters in length.

Can I get a quote for different types of security for my place?

Ruswin can advise on and provide the right products and services to ensure that you can enjoy complete peace of mind, knowing that your security needs are taken care of. We don’t just do locks or just do perimeter security – instead, we can offer a full and comprehensive security solution to suit your property. 

Contacting us

Ruswin can be contacted via:-

Phone -                                Monday to Friday 8am - 5pm and Saturday 9am - 12 noon on 4720 8900

Email -                                  info@ruswin.com.au

Facebook Messenger -       Ruswin1

Live chat -                            Monday to Thursday 8.30am - 4.30pm and Friday 8.30am - 5pm 


We take the worry out of protecting what is
valuable to you.